We are committed to excellent customer service whenever any issue arises. If you are logged in as a customer on our site you can submit a support request at the "My Account" tab. We are also available Monday - Friday, 9:30 AM - 5:30 PM EST at 1-800-720-2247. If you leave a message ib voice mail we will get back to you within 24 hours with the exception of holidays when we will get back to you during the next business day.